You can delete your Jamistry account and the data associated with it at any time — on this website, in the app, or by email. You do not need the app installed. Signing in and using Delete account erases everything immediately: it happens while you wait, there is no queue and no waiting period, and it cannot be undone. Email requests are handled by hand, so those complete within 30 days.
If you can no longer sign in, email hello@jamistry.com with the subject line “Delete my Jamistry account” from the email address your account is registered under. No other information is needed — the address itself identifies the account.
| Data | What happens |
|---|---|
| Account, profile, preferences (skill level, genres, goals) | Deleted |
| Email address and login credentials | Deleted |
| Activity history and usage events linked to your account | Deleted, or anonymised so they can no longer be linked to you |
| Jam Wall clips you submitted (including the video files) | Deleted |
| Phone-share recordings | Already deleted automatically ~24 hours after upload |
| Purchase records (in-app purchases) | Kept, detached from any account — they contain only the store's transaction identifiers, and keeping them is what allows a purchase to be restored if you return. Required for refund and accounting obligations. |
| Records we must keep for legal, security or fraud-prevention reasons | Kept only as long as the law requires |
You can remove a Jam Wall clip without deleting your account: email hello@jamistry.com with a link to the clip and we will take it down. Recordings you never submitted anywhere are stored only on your device and are removed by deleting the app. Details of everything we store and for how long are in our Privacy Policy.